Our app automatically notifies your customers when a product is back in stock, eliminating one of the most time-consuming and manual customer service functions. Increase productivity and customer satisfaction simultaneously!
Inventory levels are programmatically checked every six hours and customers are notified via email when their desired product is back in stock.
Edit color, content, fonts and more in the email that will go out to each customer when the product they are waiting on is available.
See which products are the most popular among customers, giving your valuable inventory insight to aid product ordering and inventory management.
All data can be exported to a .csv format for easy data analysis and manipulation.
View customer and product metrics online from any device simply by logging into your BigCommerce store and accessing the InStockNotify dashboard.
See when, and how many, notifications have been sent, along with when the customer has read it.
Your main control center for the InStockNotify app. At a glance, see how many active, inactive, and expiring notifications your store has. Additionally, see how many emails have been sent in the past 90 days along with a graph of such activity for the past 15 days.
Customize how your app will handle sending notificaitons, inventory levels, options for pre-selling products, and what happens when a product is deleted. You may also turn on a vacation hold for a sending notifications.
See when your product inventory status was last checked, how many products were queried and how many notifications were sent. You can also manually trigger an immediate inventory check here.
When a product is out of stock, a box is displayed on that page for customers to enter their email address. Above the box is a message letting the customer know they will be notified when that item is back in stock. Wording, placement, color, text and font style are editable to ensure it matches the look and feel of your site.
Customer and product information, including options such as size or color where needed, are collected and sent to the InStockNotify servers.
Inventory levels for each product a customer is waiting for is checked every six hours. An inventory check can also be triggered manually by the store administrator at any time. When a product with a pending customer notification is once again available, it is flagged as such.
Your customer will receive an email when their requested product is available. The wording, fonts and colors of this email are customizable.
A comprehensive dashboard keeps track of the number of active, pending and expiring notifications, as well as the number of emails sent in the past 90 days. Additionally, the top products customers are waiting for and the most recent requests are displayed.
Can I give access to the app to other store users?
Yes! BigCommerce has released a new feature where the store owner can now grant access to the apps to each store login. To grant access, edit the permissions for the specific user, scroll down to the Single-Click apps section and click the InStockNotify box.
Can I customize the email my customers recieve?
Yes! We include an editor so that you can customize the email notification your customers receive.
I have a returned item and if I add that back into inventory, will all notifications go out?
You can adjust the inventory threshold that must be met before notifications go out from the Settings area once in the app.
Can I limit the number of notifications that go out for a product to the number in inventory?
You can limit the number of notifications for a product that go out from the Settings area once in the app.
Please note that with this setting, the limited number of notifications will be sent every 6 hours. Example: 10 notifications awating for a product. 2 are now in inventory, 2 will get sent with 8 remaining. This process repeats every 6 hours until the products are sold, or all notifications have been sent.
How soon after I update inventory will notifications go out?
We monitor the inventory levels of the products your customers are interested in every 6 hours. When the app sees that a product is back in stock, the email will be sent.
I just updated my inventory, can I run an inventory check right away?
Yes! From the menu in the app, select Notifications -> Check Now. This will start the process to monitor the inventory of your store.
Didn't find an answer in the Faq? Send us a message and we'll get back to you ASAP.